Privacy Policy

At Valuentice, safeguarding your privacy and safeguarding your personal information is a foundational tenet of our operational philosophy. This Privacy Policy details the types of personal and analytical information we collect, how it is managed and secured, the circumstances under which it may be disclosed, and your regulatory rights under the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth), alongside relevant international privacy guidelines.

1. Information We Collect

To enable the secure deployment of automated trading analytics, we collect several categories of information:

• Identification Details: Full name, verified email address, contact telephone number, residential address, and government identification records required during regulatory Know-Your-Customer (KYC) processes.
• Financial and Technical Parameters: API keys provided for read/trade execution, linked broker exchange identifiers, selected asset pairs, base risk multipliers, and trading execution logs.
• Telemetry and Device Data: IP addresses, browser specifications, operating system details, access timestamps, page latency metrics, and cryptographic session cookies.
• Communication Records: Queries submitted to our client support team, technical bug submissions, and compliance correspondence.

2. Purpose and Lawful Grounds for Processing

We process your personal information exclusively under legitimate legal grounds, including contractual performance, compliance with statutory obligations, and legitimate commercial interests:

• To provision, authenticate, and maintain your access to the Valuentice automated trading dashboard.
• To calibrate algorithmic models, verify connectivity with third-party exchanges, and execute user-directed computational trade orders.
• To satisfy stringent Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations under Australian legislative standards.
• To detect, isolate, and mitigate malicious bot traffic, brute force intrusion attempts, and fraudulent activities across our network.
• To deliver service updates, system maintenance alerts, and security notifications vital to account governance.

3. Disclosure of Information to External Entities

Valuentice strictly rejects the sale, commercial renting, or unauthorised dissemination of personal records. Information sharing is confined to the following essential scenarios:

• Regulated Brokerage Partners: When you connect an institutional brokerage or digital asset exchange account, necessary operational identifiers are transferred to enable trade routing.
• Infrastructure and Cloud Providers: Encrypted hosting providers, security firewall vendors, and database storage facilities that adhere to industry-leading SOC 2 and ISO/IEC 27001 certifications.
• Statutory Authorities: Law enforcement agencies, regulators such as the Australian Securities and Investments Commission (ASIC) or AUSTRAC, or judicial bodies when compelled by enforceable legal process, warrant, or court decree.

4. Data Storage and Cryptographic Security

We implement multi-layered physical, administrative, and technological security controls to ensure data integrity. Sensitive credentials such as API exchange tokens and private keys are encrypted at rest using AES-256 standards and protected in transit through TLS 1.3 protocol architectures. Access to production environments is governed by strict zero-trust role-based permissions, hardware security keys, and automated session terminations.

5. International Data Transfers

Given the distributed architecture of global financial cloud infrastructure, certain analytical telemetry or encrypted database records may be processed in secure data centers located outside of Australia. When cross-border transfers occur, Valuentice implements binding contractual commitments and verifies that recipient jurisdictions maintain data protection standards equivalent to the Australian Privacy Principles.

6. Cookie Policy and Web Telemetry

We utilize strictly necessary and performance-focused cookies to ensure rapid page delivery, keep active administrative sessions secure, and analyze aggregated traffic flows. You may adjust your browser preferences to reject non-essential cookies; however, disabling operational tokens may prevent key platform functionalities from running as expected.

7. Your Privacy Rights

Subject to applicable law, you retain comprehensive rights regarding your personal records held by Valuentice:

• Access: The right to request a legible copy of all personal records we maintain concerning your account.
• Rectification: The right to require immediate correction of inaccurate or incomplete personal information.
• Erasure: The right to request account deletion, subject to mandatory statutory retention rules under AML/CTF legislation.
• Restriction and Objection: The right to limit or object to specific automated processing workflows.

8. Inquiries and Compliance Contact

If you have any questions concerning this Privacy Policy, wish to exercise your legal privacy rights, or wish to file a privacy grievance, please contact our Data Protection Officer at:

Privacy Office — Valuentice
St Georges Terrace 50, 4000 Brisbane, AU
Email: [email protected]
Telephone: +61 2 1480 3083